FAQ
How to book?
Firstly, you must select your dates and number of people that is coming with you in the search section, here all the available options are going to be displayed with all updated information, in this way you can book online being sure that all info is accurate and options shown are available for you. In case you haven’t decided your traveling dates, you can always get in touch with us in CONTACT and we will show you our recommendations and offers according to your likes and preferences.
Method of payment
Once you have found your ideal accommodation place, you should pay an amount in advance (normally 30% of the total payment) in order to ensure your booking. We provide 3 ways of method of payment:
- Credit/debit card: we accept the most types of credit and debit card through our secure payment platform. The use of American Express card has a supplement fee of 3%. INSTANT TPV
- Bank transfer: if you select this method of payment you will receive a notification with all bank details. The booking will not be confirmed until we do not have the bank transfer receipt.
- Paypal: you can choose this method of payment if you let us know before completing your booking. This method of payment has a supplement fee of 3%.
With any of the method of payment listed before, the booking is not confirmed until you received an email with a login and password where you can check all your booking info and continue the planning of your deserved holidays.
Picking the keys up
Some previous days to your arrival, you should login and access to your booking and complete the exact information about your arrival. Here you will find important information about picking up your keys, house’s rules, recommended places to visit, nearest supermarket and restaurants to your accommodation and much more. You can also have a look and select extra services.
The person in charged of your booking will be giving you the welcoming in the villa, answering all your questions and explaining all the details of the house. Previous days to the check in you will received an email with the GPS location of your villa.
Timetable
Check in is from 16:00h to 22:00h.
If you would like to check in at different hours, ask for it. Extra cost: 60€. Service according to availability.
Payment at the check in
If there is still a balance payment or if you would like to contract other services, you should do this payment at the check in.
The method of payment is always in cash.
During your stay
Absolutely not. There’s no need for you to do this — we use the services of a professional laundry.
Services
Imaging a holiday where you check in and have immediatly the fridge full with your favorite food and cold drinks, a private chef preparing a delicious Spanish paella, private choffer, babysitter…. Everything you imagine is possible.
Concierge
Through your booking, you have also paid a concierge service, You just have to pay extra for the service you want to hire. As connoisseur of Ibiza and Formentera we have great partners and commercial agreements with the best companies of the island in the renta car, boats, catering, VIP tables in the most famous restaurants and discos, so that you don’t have to waste your time looking for the best service at the best price. We give it directly to you.
Check out
The person in charged of your booking will meet you in your villa to do the check out. Once that person confirm that the house is in good conditions as in the moment of the check in, the security deposit will be given back to you.
Timetable
Check out time is before 10.00h. Accordding availability, this can be extended until 15:00H with an additional fee of 150€ or after 15:00h with an additional fee equal to another night cost.